Refunds & Returns Policy

Refund Policy for Gift Boxes, Edible Arrangements, and Candy Bouquets

At Ecopartymarket, we take pride in curating high-quality gift boxes to bring joy to your special moments. We want you to be completely satisfied with your purchase, and we are committed to providing excellent customer service. Please read our refund policy for gift boxes carefully to understand our terms and procedures.

1. All Sales Are Final for Gift Boxes, Edible Arrangements, and Candy Bouquets

Due to the unique and personalized nature of our gift boxes, all sales of gift boxes are considered final and non-refundable. We work tirelessly to select the best eco-friendly products and create memorable experiences for our customers. Our commitment is to ensure that you receive the highest quality products in your gift box.

2. Damaged or Defective Items in Gift Boxes, Edible Arrangements, and Candy Bouquets

While we strive to carefully inspect and pack each gift box to ensure its safe delivery, we understand that unexpected issues may arise during shipping. If your gift box arrives with items that are damaged or defective, please follow these steps:

• Inspect your gift box upon receipt.
• Contact us immediately if you discover any damaged or defective items, or if you believe you received the wrong item.

We will work diligently to resolve the issue and make it right for you. Your satisfaction is our top priority.

3. Contact Us for Gift Boxes, Edible Arrangements, and Candy Bouquets

If you have any questions, concerns, or issues related to your gift box purchase, please don’t hesitate to contact us. We are here to assist you and address any inquiries or problems you may have. You can reach our customer support team at ecopartymarket@gmail.com within 7 days of receiving your gift box.

Refund Policy for Candy Boxes and Floral Boxes

1. Order Cancellation

All orders for candy boxes and floral boxes can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

2. Refunds for Candy Boxes and Floral Boxes

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered candy boxes and floral boxes if:

• You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
• You receive the wrong item.
• You do not want the product you have received (but you must return the item at your expense, and the item must be unused).

We do not issue refunds for candy boxes and floral boxes if:

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
• Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).

You can submit refund requests for candy boxes and floral boxes within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page.

3. Contact Us for Candy Boxes and Floral Boxes

If you have any questions, concerns, or issues related to your candy box or floral box purchase, please don’t hesitate to contact us. We are here to assist you and address any inquiries or problems you may have. You can reach our customer support team at ecopartymarket@gmail.com.

Thank you for choosing Ecopartymarket for your special occasions!