Dear Valued Customers,
At Eco Party Market, we are committed to providing you with a seamless shopping experience, ensuring that your orders reach you in a timely and secure manner. Please take a moment to familiarize yourself with our shipping policy, tailored to meet the unique requirements of our different product offerings.
Impact of Unforeseen Circumstances: Due to unforeseen circumstances beyond our control, delivery times may be affected. These circumstances, including important safety measures, weather, volume of mail, and other factors, can impact the processing and delivery of your orders. We appreciate your understanding during these challenging times.
Shipping for Candy Boxes and Floral Boxes:
- Free Shipping Worldwide: We are delighted to offer free shipping for our Candy Boxes and Floral Boxes to our valued customers worldwide. These products are shipped from our warehouses around the world using reliable carriers like ePacket or EMS. In the USA, we use USPS for deliveries. Please note that delivery times may vary based on your location.
- International Shipping: We take pride in extending our international shipping services to our Candy Boxes and Floral Boxes. While we aim to serve customers worldwide, there may be regions or countries where delivery is not possible. If you reside in one of these areas, we will promptly contact you to explore alternative solutions.
- Customs Fees and Duties: Please be aware that any customs fees or duties incurred after the items have been shipped are the sole responsibility of the customer. When you purchase our Candy Boxes and Floral Boxes, you acknowledge that one or more packages may be shipped to your location, and there is a possibility of incurring custom fees upon package arrival.
- Shipping Time Estimates: Estimated shipping times for Candy Boxes and Floral Boxes are as follows:
- United States: 15-45 business days
- Canada, Europe: 15-45 business days
- Australia, New Zealand: 15-45 business days
- Central & South America: 15-45 business days
- Asia: 15-45 business days
- Africa: 15-45 business days
Please note that the maximum delivery time is 45 business days, excluding our standard 2-5 business day processing time.
- Tracking Information: Upon shipping your order, you will receive an email notification containing a tracking number. However, please be aware that free shipping may not always include detailed tracking information. Due to logistical reasons, items from the same order may be shipped in separate packages, even if you have selected combined shipping.
Shipping for Gift Boxes:
- Delivery Times Advisory: Please be aware that delivery times may vary due to unforeseen circumstances beyond our control. Factors like weather and mail volume can affect delivery times. We appreciate your understanding during such instances.
- Free Shipping: We’re excited to offer free shipping for our Gift Boxes to our valued customers within Canada and the United States. Enjoy the convenience of complimentary shipping on all Gift Box orders.
- Shipping to Canada and USA Only: At this time, we offer shipping exclusively to customers located in Canada and the United States. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future.
- Order Processing and Shipping Time: Our Gift Boxes are carefully processed and packed, usually within 48 hours of receiving your order. After processing, you can typically expect your Gift Box to arrive within 3-5 business days. However, please note that these time frames are not guaranteed, as factors like weather and mail volume can affect delivery.
- Trusted and Reliable Couriers: To ensure the best service and delivery speed, we use the most reliable and trusted courier services available. We understand the importance of timely delivery and strive to provide the best possible shipping experience.
Shipping for Blossoming Sweet Creations:
- Shipping Method: Free Pickup from Richmond, BC Only: Due to the fragile nature of Blossoming Sweet Creations, we exclusively offer free pickup as the shipping option for these items. Pickup is available from our location in Richmond, British Columbia.
- Pickup Scheduling: To arrange a pickup time that suits your convenience, please contact us via email at ecopartymarket@gmail.com. Our dedicated team will work closely with you to schedule a pickup time that accommodates your needs.
We are committed to ensuring that your orders, whether Candy Boxes, Floral Boxes, Gift Boxes, or Blossoming Sweet Creations, exceed your expectations. If you have any questions, concerns, or would like to schedule a pickup time, please do not hesitate to contact us via email at ecopartymarket@gmail.com.
Thank you for choosing Eco Party Market. We look forward to serving you and making your celebrations truly special.
Warm regards,
Eco-Chic Party Market
