Frequently Asked Questions
Our top priority is the health and safety of our employees, suppliers, and customers, so we are taking all necessary measures to comply with recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Generally, processing times are within 10-15 business days, although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact on our business. Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases, and promotions.
- We will notify you if we foresee any issues with fulfilling your order.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
How do I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order – do so by going to the card and clicking “checkout”. Follow the instructions by providing us with delivery information and select payment methods for the goods.
Our support team is always happy to guide you at any step.
How to search for products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
How do I cancel my order?
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
How can I track my order?
Once your order has been shipped, track your shipment by using the tracking number that has been provided by email. If you do not know your tracking number, please contact us.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.